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Dennett House, 11 Middle Street
Taunton, Somerset, TA1 1SH

Find Us

Tel: 01823 270101                    
Email: info@swcouncils.gov.uk

The Team


Training and Events

Many of our courses can be adapted for in-house delivery and can be specifically tailored to meet individual needs.

Sometimes due to reasons beyond our control a course has to be cancelled or postponed.  We will advise nominating officers and applicants immediately of such a decision.  Please note in exceptional circumstances we may have to make changes at short notice to the content (to reflect changes in legislation, current thinking or topical issues), timing, speakers and/or venue.

South West Councils, Dennett House, 11 Middle Street, Taunton, Somerset TA1 1SH, Learning and Transformation Administration Team: 01823 270101


Management of Volunteers



Dec 02, 2020

Course Duration:

One day


Dennett House, 11 Middle Street, Taunton, Somerset, TA1 1SH - this course can also be delivered on an in-house basis


This one day event explores the successful recruitment, retention and development of volunteers. It also considers relevant legislation, your responsibilities and dealing with under performance.


Volunteer Role

- Understanding volunteers – who does and doesn’t volunteer and why
- Volunteer roles and organisational contribution
- Skills, knowledge and attributes of volunteers


- Finding and recruiting volunteers
- Effective engagement and communication

Development and Retention

- Developing performance of Volunteers
- Motivating and Rewarding Volunteers
- Positive Culture and Retention of Volunteers

Volunteer Agreements

- The employment status of volunteers
- The differences between employment contracts and volunteer agreements
- Recruiting and selecting volunteers
- Having appropriate volunteer policies in place
- Legislation that impacts on volunteer agreements and relationships
- Managing underperformance of volunteers

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Course Ref:


Closing Date:


Course Administrator:

training@swcouncils.gov.uk or call 01823 270101

Related Courses:





"The tutors were excellent, amazing and inspirational

"My confidence has improved - knowing that I'm doing the right thing as I have the knowledge"

"The course has helped me identify the areas I need to develop personally to ensure that I am an effective team leader/manager. It has helped me understand how different people learn and how different people are motivated"

"It has highlighted to myself and my managers measures that could easily be put in place to improve my own performance and that of my team as a whole"

Member Organisations: £190

Non-Member Organisations: £220
(All prices subject to VAT)

ILM Leadership and Management Qualifications - In House (Levels 3,4,5 and 7)

ILM Leadership and Management Qualifications - Distance Learning(Levels 3, 4 and 5)

ILM Level 3 in Award in Management of Volunteers 

Management of Volunteers

Managing Younger People


Learning Event Application Form